![Ep.28: How to create a happy and productive customer service culture [Feat. Dimple Pattani, Head of Frontline Support at GoCardless]](https://s3.castbox.fm/22/86/a9/8a735bfb1769c9031bf2d66a40079202a9_scaled_v1_400.jpg "Ep.28: How to create a happy and productive customer service culture [Feat. Dimple Pattani, Head of Frontline Support at GoCardless]")
Ep.28: How to create a happy and productive customer service culture [Feat. Dimple Pattani, Head of Frontline Support at GoCardless]
Update: 2021-09-08
Description
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This week, Dimple Pattani, the Head of Frontline Customer Support at GoCardless joins me to talk about team culture.
GoCardless has grown rapidly in the last few years, adding a ton of new people to the team and significantly increasing ticket volume.
In the episode, Dimple explains the elements of a strong team culture, the core values, ways of working and management styles that have allowed her team to be high performing and efficient as they scale up.
You'll learn:
- The GoCardless growth story
- What empowering agents really means
- What culture creates a high-performing team
- What team-building events GoCardless does
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